常见问题Frequently Asked Questions

Due to the fact that all products exported by Sinbotricycles are customized, customers need to pay a deposit (prepayment) of 20% of the product's price before starting production; when the product is transported to the customer's designated receiving location, the customer will inspect it and make a one-time payment of the remaining 80% to our logistics partner.

Because the two and three-wheeled electric vehicles are large items, their export transportation can only be realized by ocean shipping. Typically, it takes 25 to 50 days to ship from China to most countries in the world (except in the case of delays caused by force majeure such as war, extreme weather, and workers' strikes, etc.).

Yes.The price of all products sold on this website has included the international sea freight, customs duty, customs clearance fee, land freight from the port of destination to the customer's delivery address, etc., and the purchaser DOES NOT NEED TO PAY ANY OTHER FEES.

Although Sinotricycles is currently actively collaborating with different international logistics providers to make our products approach consumers in more countries and regions, unfortunately, due to various factors, our products are still unable for some countries. Therefore, before placing an order, please contact our customer service to inquire if there is available logistics services for your country.

Yes, the price of all products exported by Sinotricycles has included the international sea freight and inland freight from the destination port to the customer's designated receiving location. Customers do not need to pay any other transportation fees and only need to keep their phones be contactable to receive their goods.

You can pay your order with PayPal,Stripe,debit card or credit card.

Since all the two and three wheeled vehicles exported by Sinotricycles are customized products, and we will start the production as soon as you complete the prepayment (20% of the total price of the product) according to the requirements of the order, so once you complete the prepayment, any request for changes to the configuration or appearance of the product will not be accepted and THE ORDER IS IRREVOCABLE. The product will be delivered by our logistics partner to your designated delivery address, at which time the customer will have to pay the remaining amount (80% of the total price of the product) to our logistics partner all at once. If the product is rejected by the customer, the prepayment will not be refunded unless due to quality issues of the product.